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Customer Service Officer (m/f) (H/F)

Laura Decuyper | Posted 16-10-2019

Zaventem (Informatique générale)

Job expired

Are you customer-oriented, meticulous and a real problem solver? Then this offer could be your cup of tea.

  • Handling all incoming orders from customers in SAP (stock orders, etc.)
  • Making invoices and/or credit notes when asked by other departments
  • Identifying possible problems and making corrections regarding invoices
  • Handling all customer related administration: new customers, address changes, etc.
  • Weekly reportings regarding back orders
  • Classifying all order related documents
  • Database management
  • Daily communication with internal and external contacts

VOTRE PROFIL

EXPÉRIENCE(S) PROFESSIONNELLE(S)

MÉTIER DURÉE
Assistant commercial 24 mois

FORMATION(S)

ETUDE DOMAINE
Bachelier professionnel Administration

LANGUE(S)

LANGUE NIVEAU
Anglais Très bonne connaissance

DESCRIPTION LIBRE

  • Klanten: Kleine en middelgrote ondernemingen (kmo's)
  • Klanten: Groepen, grote ondernemingen
  • De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)
  • Klanten: Bedrijven
  • De betaling van bestellingen opvolgen (voorwaarden, facturatie, ...) of overmaken aan de betreffende dienst (boekhouding, juridische zaken, ...)
  • Telefonische oproepen ontvangen
Klanten informeren (opvolging van de bestelling, informatie, ...)
  • Kostenramingen opstellen
Technische en commerciële gegevens overmaken aan klanten, verkopers, ... (planning, prijs, betaling, ...)
  • Bestellingen registreren
Voorwaarden controleren (leveringstermijnen, verpakkingswijze, ...)
De klant of de verkoper erover inlichten
  • Klanten of leveranciers opvolgen
Oplossingen voorstellen in geval van problemen (levering, garantie, reglement, ...)
  • Bachelor’s Degree (administration, logistics or other relevant direction) or equivalent experience
  • Some experience in logistic processes, preferably maritime knowledge in a commercial role
  • Analytical and figure-minded
  • You are proactive and are able to work independently as well as in a team
  • You have an eye for detail
  • You are renowned for your organizational skills and are a born multi-tasker
  • Stress makes you more successful in your job
  • You are customer-oriented with a true commercial flair
  • You are fluent in English (spoken and written), other languages are a plus
  • Very good Excel and SAP skills

VOTRE CONTRAT

  • Régime de travail : Temps plein de jour
  • Type : A durée déterminée
  • Date de début : 02/12/2019
  • Date de fin : 31/05/2021
  • Salaire : Fulltime positionFlexible hoursInteresting salary package with various fringe benefitsTemporary position of minimum 15 monthsInternational environment