You speak German and English?
Technical or Economical background?
You are passionate about parts, automotive and service?
Then you are our PAC (Parts, Accessoires, Clothing) service advisor! For an international company in Ghent we are looking for an enthousiastic engineer/economist interested in powersports, parts, etc. Your tasks as a PAC service advisor?
We are looking for someone passionate about parts and service, vehicle customization and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences.
Are you driven and relentless when it comes to problem solving, someone who will not accept a NO as an answer? Do you want to add value and make a difference in the dealer and customer service experience and are you motivated to reach unparalleled customer service?
Do you get excited about having access to BRP’s latest products and accessory lineup ? Are you constantly looking for opportunities to perfect your knowledge and skill set?
If so, then this is what you’ll do:
Act as the link between our dealer network’s parts/service managers and our internal PAC & logistics back office organization.
Manage situations and provide explanations that require expertise and in-depth knowledge of our PAC offering. By providing information, recommendations, and practical advice regarding PAC, you will act and will be recognized as a key partner by our dealer network and our internal PAC back office organization.
You will quickly identify potential issues that may impact the network and demonstrate accountability for providing a final resolution. When needed, you will mobilize other departments and / or individuals in order to provide solutions proactively.
Manage and assist network requests in identifying correct part numbers and accessories as well as compatibility and specification requests.
Provide information on parts and accessories specification requests.
Seek for alternative solutions in case of backorder or obsolescence.
Anticipate dealer parts needs for service and makes suggestions accordingly when relevant.
Deliver end to end support for all assigned requests.
Provide quality and product performance reports for parts, accessories and clothing to support constant product improvement and quality monitoring.
Provide trend input and dealer irritant feedback to procurement, sales and logistics teams.
Engage with product planning, product specialist and sales teams.
Seek and Provide frontline and market insights.
Participate in selective key shows and events.
Follow all annual product basic training to gain and sustain product knowledge and support competency.

Profiel

Enigneering/Economy degree or any relevant qualification
Experience in the parts or service department of a dealership, junior service technician, or parts sales with basic technical understanding. If you have no experience but very interested, don't hold back and apply!
Fluent in English and German. Knowledge of any additional language will be considered an asset
Passion for serving our customers and our dealers
Demonstrates ingenuity for providing solutions with the ability to make decisions requiring creativity and initiative
Excellent communication and customer focus skills
Understanding of basic vehicle and accessories technical components and ability to install accessories on a vehicle
Interpret and understand basic technical publications (bulletins and instruction sheets)
SAP System knowledge and dealer management system will be considered an asset
Organized and accurate with high degree of ownership, self-initiative and follow through

Aanbod

Be a part of a fast paced and challenging environment.
Work with a team of dedicated and passionate people.

Join the company which offers an outstanding environment that gives play to your drive for innovation and self-initiative every day.
An attractive salary package.
Interested? Apply now! Within 48 hours process your application. If you have any questions call 09/267.94.60 and ask for Timo.